Privacy Policy
Effective Date: January 1, 2025
Apex Career Solutions ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.apexcareersolutions.com.au (the "Site") and use our services, including our interview preparation courses for Australian professionals.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, professional experience, education, and any other information you voluntarily provide to us.
- Payment Information: When you purchase our courses, we collect payment information, such as your credit card details or other financial account information. This information is processed securely through our third-party payment processor (e.g., Stripe). We do not directly store your credit card information on our servers.
- Usage Data: We automatically collect certain information about your interactions with our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to deliver our interview preparation courses, personalize your learning experience, and improve the quality of our services.
- Processing Payments: We use your payment information to process your purchases and manage your account.
- Communicating with You: We may use your contact information to send you important updates about our courses, promotional offers, and other relevant information. You can opt-out of receiving marketing communications at any time.
- Analyzing and Monitoring Usage: We use usage data to analyze trends, track user activity, and improve the performance of our Site.
- Protecting Our Rights and Interests: We may use your information to detect, prevent, and respond to fraud, security incidents, and other illegal activities.
- Customer Support: To respond to your inquiries and provide customer support related to our courses and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share your information with trusted business partners who offer complementary products or services that may be of interest to you. We will only do so with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect your sensitive information during transmission.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You have the right to opt-out of receiving marketing communications from us.
- Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at privacy@apexcareersolutions.com.au.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. International Transfers
Your information may be transferred to and stored in countries outside of Australia, where data protection laws may be different from those in your jurisdiction. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
8. Children's Privacy
Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@apexcareersolutions.com.au.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Apex Career Solutions
Attn: Privacy Officer
Level 10, 20 Bond Street
Sydney NSW 2000, Australia
Phone: +61 39787896
Email: privacy@apexcareersolutions.com.au
11. Cookie Policy Details
This section provides more detailed information about the cookies and similar technologies we use on our website.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your computer after you close your browser and are used to remember your settings for future visits. Session cookies are temporary and are deleted once you close your browser.
Types of Cookies We Use
We use the following types of cookies on our Site:
- Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
- Performance Cookies: These cookies collect information about how visitors use our website, for example, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
- Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.
- Targeting or Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
How to Control Cookies
You can control the use of cookies at the individual browser level. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you disable cookies, you may not be able to use all features of our website. You can usually find these settings in the "options" or "preferences" menu of your browser.
Here are links to the documentation for managing cookies in some of the most popular browsers:
Third-Party Cookies
We may also use third-party cookies on our Site for analytics and advertising purposes. These cookies are subject to the privacy policies of the respective third parties. We use services such as Google Analytics to help us understand how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information only to improve our Site.
More Information
For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
12. Changes to your personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
You can update your personal information by contacting us at info@apexcareersolutions.com.au.
13. How to complain
If you have any concerns about our use of your personal information, please contact us in the first instance, and we will do our best to resolve your concern. If you feel that your concerns have not been adequately addressed by us, you have the right to lodge a complaint with a supervisory authority, such as the Office of the Australian Information Commissioner (OAIC). You can contact the OAIC at www.oaic.gov.au.